To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or email. You can't simply choose not to receive/sign for the package upon delivery. Please note there will be a $5.50 (Re-stock fee)deducted for any clothes returning and a $15 for jewelry (Re-stock and cleaning).
If you choose to cancel a purchase , you must return the goods in the same condition and quantity as when you received them. As the packaging represents a significant part of product value, the product can't be considered returned in the same condition and quantity if the packaging is not included. You are liable for ensuring that return goods are packaged suitably and shipping fee. Thus, we encourage you to save the packaging until you are certain that you wish to keep the product. You are liable for determine the nature and properties of the product and the way it works. You must return the product(s) without undue delay and no later than 30 days from the date on which you informed us of your wish to withdraw.
Product Returns Address:
PO box 195
Elkhorn, NE 68022
If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit.
When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned.
Refunds are normally transferred to payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will normally be transferred to the account from which payment for the purchase was made.
The return instructions are also included on the return form what is included with your package.
All purchase of clothes include lingerie, corsets, swimming wears etc.from Lena-Style, we provide full refund policy with simply provide us your order number, receipts with package in original condition within 30 days after you received them. Note: shipping cost will be your responsibility.
Lifetime Jewelry Protection Plans
Lena-Style is pleased to offer our life time jewelry Protection plan with certain Theft Replacement. However, this service is non-transferable, does not cover mysterious disappearance, loss or damage other than that incurred in normal wear and is non-refundable.
Note: all our tungsten and titanium , stainless steel and ceramic rings provide life time sizing warranty at time of purchasing automatically covering normal scratch or size change with only $19.95 after 3 months purchasing. Free size exchanging within 3 months of purchase.
handing fee, shipping charge. Some special jewelry like meteorite and deer antler, special wood ring, due to the materials are very rare and most of these items are custom made, we do not provide life time guarantee program for free, however, you can still enroll into Lena-style charge protection program with $59 coverage for 3 years.
Requirements for a Full Refund
1. Items must be in a new condition.
2. Items must be returned with all original packaging and accessories.
3. Clothing must be unworn and all tags & logo as original.
4. Items with a value of $75 or above must be returned using trackable shipping method.
If these items have a value more than $ 500, they must be insured returning. All items packaging and certificates of authenticity and appraisal must be returned tih the item. Any find art item returned without original documentation will be rejected.